The Claims Agent: Your Digital Paralegal
Don't Leave Money on the Dock.
Carriers profit from your fatigue. They know you won't fight a $300 claim.
The Claims Agent fights for every penny, using federal law as its weapon.
The "Friday 4 PM" Crisis
It’s late. Your receiving clerk is tired. A pallet arrives with a crushed corner. The driver shrugs, "It was loaded like that."
The clerk has two choices:
1. Spend an hour taking photos and filling out a PDF.
2. Sign the iPad and go home.
He signs. You just lost $450.
This isn't laziness; it's friction. And when you do file, the Carrier denies it anyway citing "Improper Packaging." It feels like a rigorous game you can't win.
The Automated Defense
It drafts a legal brief for a $50 claim. It never sleeps.
How It Wins: The "Carmack" Strategy
The Agent doesn't just fill out forms. It builds a case file.
1. The Evidence Collection
It uses OCR to scan the Delivery Receipt (DR). It specifically looks for handwriting like *"1 case short"* or *"Shrinkwrap torn."* It cross-references this with the Bill of Lading to prove the goods were in perfect condition at pickup.
2. The Legal Rebuttal
When a carrier denies a claim due to "Act of God" (weather), the Agent checks historical weather data from NOAA for that specific route. If it was sunny, it drafts a rebuttal citing 49 U.S.C. § 14706 (The Carmack Amendment), shifting the burden of proof back to the carrier.
3. The Payout
Carriers pay claims that are hard to fight. When they receive a 10-page legal brief for a $300 box, they cut the check. The Agent then updates your Finance Ledger automatically.