The Returns Agent: The Gatekeeper
Stop Buying Bricks.
"Instant Refunds" are a playground for fraudsters.
The Returns Agent analyzes the physical evidence before it releases your cash.
The "Empty Box" Scam
A customer buys a $2,000 laptop. They request a return. They ship back a box containing a carefully weighed brick.
The Carrier scans the label. Your system thinks: *"Item received. Customer happy."*
You trigger the $2,000 refund instantly.
Three days later, your warehouse team opens the box. The money is gone. The laptop is gone. You have just been robbed by your own efficiency.
The Forensic Receiver
It flags the anomaly before the refund is triggered.
How It Wins: Validating Reality
The Agent sits between the Carrier Scan and the Refund Trigger.
1. The Weight Check
It knows the outbound shipment was exactly 4.2 lbs. It queries the **Carrier API** for the return shipment weight. If it reads 4.8 lbs (or 0.5 lbs), it freezes the process. Bricks rarely weigh the exact same amount as a laptop.
2. The Serial Audit
For high-value items, it demands a photo scan at the warehouse. It uses **OCR** to match the Serial Number on the device against the original Sales Order. This stops "Wardrobing" and swapping new units for broken ones.
3. The Watchlist
It cross-references the customer's history. Is this their 5th return this month? Do they have a high "Claims Ratio"? It builds a risk score for every user, allowing instant refunds for VIPs while blocking habitual abusers.
Too much legitimate stock coming back? Use the Procurement Agent to adjust your buying forecasts.